Payment, Rescheduling and Refund Terms

In short: on the site you only send a request — nothing to pay. Payment starts once we’ve agreed on the service, date and time. These terms form part of the Terms of Service.

How payment works

• Step 1. You send a request via the site, Telegram or email.
• Step 2. Within one business day I contact you and we agree on the service, date, time and final price.
• Step 3. I send a payment link or invoice for a 50% deposit. Once it’s received, the time is reserved for you.
• Step 4. You pay the remaining 50% after the meeting (for an audit — after the report presentation).

Ongoing support is paid monthly in advance unless agreed otherwise.

Currency and methods

Prices are shown in euros. Payment is made in hryvnias at the National Bank of Ukraine rate on the invoice date; clients outside Ukraine may pay in euros by agreement. Methods: Visa/Mastercard, Apple Pay, Google Pay via a payment provider, or bank transfer against an invoice.

Invoices for companies

Mention it in your request. I’ll send an invoice for the deposit and, after the meeting, an invoice for the balance and a completion act. Provider: Sole proprietor (FOP) Hlieb Pavlovych Tovsteniuk, single-tax payer (group [N]), not a VAT payer.

Rescheduling

You can reschedule free of charge with at least 24 hours’ notice.

Cancellation and refunds

• Cancel more than 24 hours before — full refund of the deposit within 7 days.
• Cancel less than 24 hours before or no-show — the deposit is non-refundable, as that time was reserved for you.
• If I reschedule or cancel — you choose a new time or get a full refund.
• Refunds go back to the original payment method.

Questions

Email glebtov@gmail.com or message me on Telegram — I reply within a business day.